Total Package

Refund policy
Due to the nature of our products, all purchases are final. We cannot accept refunds, exchanges, or returns. 

If your order is lost, arrives damaged, or has an error, please contact us within 30 days of your order date so we can assist you. If more than 30 days have passed since your order was placed, we are unable to offer a refund or replacement. 

Once your order has been processed, we are unable to make changes. This includes combining orders, adjustments to your order or shipping details. If you would like to cancel a subscription order we kindly ask that the subscription be cancelled 24 hours prior to the reorder date. 

We take your purchases seriously and appreciate your understanding that each one of our products is precious and has been individually created by hand and packed with care. We highly encourage you to ask our Bee Natural Company Support Team questions about the products before you purchase to ensure the best fit.

Refunds are restricted. Our Team will always be happy to help find a specialized solution for your circumstance. Every product is made in small batches daily for maximum quality and freshness, so we are restricted from accepting returned products for refunds. Only one discount can be applied per order. Discounts cannot be combined or stacked.

We provide a full ingredient list for every product. Please be sure to read it for any possible allergens before ordering. Bee Natural Company is inculpable for any adverse reaction or allergy to our products. We stand behind the caliber and integrity of every ingredient and product we craft, and we share all product ingredients on our website to foster personal discretion while shopping. In the rare case of a reaction, please contact a customer care representative for dilution tips and creative alternatives for product use.

Please perform a patch test before using any of our products. If you have purchased multiple products, we recommend introducing each one gradually and one at a time into your skincare routine. If you experience any reactions, please discontinue use for at least a week before performing another patch test and trying to use the product again. 

We understand that each person has a unique preference in scents and textures. However as a small handcrafted business we cannot offer returns or exchanges for a dislike of scents, textures, or colors. 

Our products are made with limited preservatives, and no additives, and chemical ingredients. To maintain product integrity, avoid adding water and store it in a cool, dry place.

In the summer months we do our best to ship our tallow-based face creams and body butters in ice packs. However these face creams and body butters may arrive to you in a melted or liquid state. You have consented to the possibility of them arriving in this state and refunds will not be issued based on consistency upon arrival. If your face cream or body butter arrives in a melted or liquid state please set it upright in a cool room or refrigerator until it solidifies. The quality of the product will remain intact even if the consistency that it arrived in was different than expected.

If you received incorrect items in your order, please contact our team at beenaturalhoneycompany@gmail.com immediately. Please include in your message your order number, a picture of the packing slip you received, and the items you received. If more than 7 days have passed since your order was delivered, and this information was not provided, we are unable to offer a refund or replacement. 

If there is an issue with your order, such as a broken item, we want to make it right, so please contact us at beenaturalhoneycompany@gmail.com

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Thank you so much!
Susanne Tommer